Privacy Policy

This Privacy Policy explains how Focus Frame handles personal data when you visit the website, make an inquiry, book a session, review proofs, or receive edited files. It applies to our photography services for small brands and related website communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may process contact details, inquiry content, booking information, product counts, shot lists, reference materials, session notes, proofing selections, delivery preferences, payment-related records, and technical data such as device and browser information. Where a client provides product images, brand instructions, or usage notes, we process that material to plan and complete the requested photography service.

The categories collected depend on inquiry, booking, and delivery activity.

How We Collect Data

We receive data when you use the contact form, send an email, call to arrange a consultation, submit booking details, share references or shot lists, review galleries, or communicate about editing and delivery. We also collect limited technical data automatically through the website and related service tools.

Information comes from direct submissions and from normal website use.

Cookie Types

We may use session cookies to keep the site functioning during a visit, preference cookies to remember basic settings, and limited analytics cookies to understand site performance and usage patterns. Cookies are not used to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational and analytical needs.

Cookie Controls

You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where a cookie choice tool is available, it should be used together with browser settings to manage preferences.

Browser settings can limit or remove non-essential cookies.

Processing Purpose

How We Use Data

We use personal data to respond to inquiries, assess product count and style requirements, prepare quotes and delivery plans, arrange appointments, manage shot list approval, produce and edit images, provide proof galleries and final delivery, process payments, maintain records, improve website reliability, and comply with legal obligations. We may also use contact information to communicate about the status of a booking or delivery.

Processing is limited to the operational needs of the studio and website.

Data Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communication tools, file delivery, payment processing, storage, or technical maintenance. We may also share limited information with contractors involved in editing or production support when needed to complete a booking. These parties are expected to handle data for the agreed purpose and to keep it secure.

Service providers receive only the information needed for their role.

Legal Basis

Legal Disclosure

We may disclose personal data to public authorities, regulators, or other parties when we are required to do so by applicable law, legal process, or a valid request connected to fraud prevention, security, or the protection of rights.

Disclosure may occur when law, court process, or official instruction requires it.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy and prevent unauthorized disclosure, we may ask for enough information to confirm your identity and understand the request. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests may require identity verification before we act on them.

Data Retention

We retain personal data for the period needed to manage inquiries, complete bookings, deliver files, maintain service records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.

Records are kept only for as long as they serve a business, legal, or accounting purpose.

Policy Updates

The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible through the website or other appropriate notice.

We may revise this policy when our practices, services, or legal duties change.